SERVICES
NEW MIND HOSTING SERVICES
All our e-tourism solutions are hosted on New Mind’s state of the art clustered web servers located within the UK Grid data centre in the Manchester Science Park.
The hosting solution offers maximum redundancy on each of the four technology levels (firewall, load balancing, web server and SQL server) and provides the highest levels of uptime and availability.
UK Grid has teamed up with some of the biggest carrier providers in the country to offer unparalleled network connectivity and bandwidth options, thus ensuring high-speed access to the DMS and web sites at all times.
Hosting Maintenance and Support
The maintenance and upkeep of the servers is totally covered by our hosting charge and New Mind has put together a Server Team that is directly responsible for this. Outside of normal office hours, a mobile number is available to contact the member of the Server Team who is on call at that time, to address any technical problems that are being encountered. In addition to this, the UK Grid data centre is manned 24/7 365 days a year to enable issues to be resolved efficiently.
Security
The environment is protected by a high specification firewall that allows thousands of concurrent connections and is configured to restrict inbound and outbound communications, securing the network from exogenous attacks.
Security of access is controlled: to servers and networks by physical location in the data centre to the servers in the datacentre by authorised accounts to the Infrastructure Team. Non-standard port numbers on used to access servers remotely. Access to the servers is from outside of our office is controlled through the New Mind office VPN (providing dual authentication) to individual DMS accounts authorised by a user id and password which is under the control of New Mind.
Stringent firewall rules are in place to ensure that only necessary web traffic is allowed through. Antivirus software is installed across all of our servers and all files are checked upon entering out systems. Any infected files are held in a secure quarantine and email notifications are sent to the infrastructure team. The antivirus software is updated regularly with the latest virus definitions.
Back-Up
It is the responsibility of New Mind’s infrastructure Team to ensure that the data held on the servers is backed up on a daily basis and a number of different backups strategies are employed to do this. New Mind runs test restore operations every month on all its cycle of backups to ensure they are working correctly.
Disaster Recovery
The New Mind Support Team will liaise with vendors to arrange for the data to be restored within 24 hours of a request being made. If the request is made over a weekend then the data will be restored within 24 hours of 9am Monday morning.
Data will be restored to the most recent backup available. In the event of either of our data centres being unable to operate, we would restore the databases from the online backup centre and setup the applications in an alternative data centre.
Source: New Mind Internet Consultancy Limited (“New Mind”) of suite 1.02 South Harrington Bldg, 182 Sefton St, Brunswick Business Park, Liverpool, Merseyside L3 4BQ
Non eCMS sites
The domain names will be hosted on one of our servers, which is backed-up by one of the UK’s top hosting providers at their state-of-the-art UK data centre. Our hosting package includes all setup and management, as well as all bandwidth and storage costs. Backups are made of your website. We will provide telephone and e-mail support (during normal business hours) should there be any problems with the site or any related problems occur. Our servers are maintained and supported 24 hours a day, 7 days a week, so in the event of any unexpected server problems, we will endeavour to get the servers (and customer sites) back online in the fastest possible time. Our servers have a 99.9% uptime average.