Destination Management System (DMS)

DMS provides a tool for a Destination Management Organisation (DMO) to store and maintain high quality and accurate data for their local region.

A selection of the features of the DMS are:

Enquiry Management

• Capture of consumer enquiries for information, brochures and accommodation
• Fulfilment through mailing labels and 3^rd party

Tourism Product Database

• At the heart of New Mind’s DMS, is a Tourism Product Database holding information on:

• Accommodation
• Events
• Attractions
• Conferences & Weddings
• Eating Out
• Entertainment
• Facilities
• Shopping
• Tourist Information
• Transport
• Property
• Towns & Villages
• Education & Training
• Travel Trade
• Tours & Tour Guides
• Brochures

• Each product has detailed information on:

• Description
• Images
• Facilities
• Contacts
• Opening Hours
• Room/Admission Prices
• Accessibility

Contact Management

• Ability to store organisations and associated contacts
• Produce mailing lists to selected contacts

Consumer Management

• Add and maintain consumer data, captured through DMS or eCMS sites
• Fulfilment history of consumer enquiries and bookings
• Mailing lists to contacts

Questionnaire Builder

• Create online questionnaires which can be sent via mailing list mail-outs
• Questionnaires can be used on eCMS websites

Comprehensive Access Security

• DMS users are given filtered read/write access to product data and DMS features

Tourism Provider Extranet

• Tourism providers can maintain their own product record via a web browser

National / International Level Synchronisation

• Records can be imported/synchronised with Visit Britain’s national/international tourism product database via EnglandNet gateway

Reporting

• Comprehensive reporting on product and activity within DMS and eCMS